Privacy Policy
Springvale Home Furniture Pty Ltd (ACN 678 721 170) (“we”, “us” and “our”) is dedicated to managing the personal information we gather in a transparent and open manner, following our Privacy Policy and the Australian Privacy Principles.
Our Privacy Policy outlines the procedures we follow to safeguard your personal information while offering our website and delivering our products to you, as well as during any other interactions with you.
We acknowledge your privacy rights as outlined in the Privacy Act 1988 (Cth) (“Act”) and we adhere to all the Act’s stipulations regarding the gathering, handling, and sharing of your Personal Information. For additional details, please visit www.oaic.gov.au.
Our Privacy Policy may be updated periodically, and the revised version will become effective upon its publication on our website. We advise you to regularly review our website to stay informed about our current Privacy Policy.
What is your Personal Information?
Personal information refers to data or opinions concerning a specific individual, or an individual who can be reasonably identified:
We may collect various forms of personal information:
What Personal Information do we collect and hold?
Based on the nature of our connection with you, we may gather various forms of Personal Information:
- Initial identification details: name;
- Contact details: phone number, residential, mailing and email addresses;
- Demographics: date of birth, gender, age, purchase history, income, occupation, hobbies and interests;
- Confirmation of identity details: including driver’s licence number and passport details;
- Product and service information: the particulars of the products and services you have purchased or inquired about, along with any essential information necessary for the provision of those products and services and for addressing your questions;
- Business partner details: where you are engaged by us as a business partner, the name of the business that you work for, your role within the business, and your contact details;
- Work details: where you are engaged by us as a service provider, contractor or agent, information about your performance;
- Job applicant details: in the process of applying for a position with our company, we will gather information regarding your qualifications that will aid us in making a decision about your employment. This encompasses your job application or resume and any references you may submit;
- Financial information: the details of the payment methods you use, the credit reports we receive, and any information you provide when applying for finance or in-store credit;
- Health information: the data we collect about you is regarded as necessary for safeguarding the health and safety of our store, employees, and customers;
- Analytics: the information you provide to us indirectly through the use of our websites or online presence, including your IP addresses, is collected and stored by us;
- Sensitive Information: medical information related to your involvement or work with us may be collected with your consent. If you choose to share sensitive information with us, you authorize us to gather, utilize, and disclose it for the intended purpose and as allowed by the law.
It is uncommon for us to require the collection of all or even the majority of the information listed above from you. The information we will need will be contingent upon the particular service(s) we offer and/or the specific interactions we engage in with you..
Whose personal information do we collect?
We collect personal information from individuals associated with our business operations, including
How do we collect your Personal Information?
Direct collection: Your Personal Information is collected directly from you unless it is deemed unreasonable or impracticable to obtain it in this manner. When we collect Personal Information from you, we may do so through various methods:
- through your access and use of our website;
- during conversations and communications between you and our representatives;
- when you complete an application or purchase order or ask for a quote to be prepared;
- when you make an in-store or on-line purchase;
- when you access our store;
- when you apply for finance (not applicable for our manufacturing or distribution operations);
- when you contact us for further information or register your details on our website;
- your participation in surveys and other types of research;
- when you enter a promotion or contest hosted by Springvale Home Furniture;
- when you attend an event hosted by Springvale Home Furniture;
- when you subscribe to our mailing list;
- when you provide information via social media pages such as the Springvale Home Furniture Facebook page, Instagram or our Twitter account
- when you supply goods or services to us;
- when you express interest in a particular Springvale Home Furniture service or product (as applicable); or
- when you submit a job application or résumé, including from your referees, and publicly available information about you.
Cookies and web tracking: Springvale Home Furniture utilizes tracking technologies like cookies to identify your browser whenever it accesses our website, and to monitor the pages you view during your visit. This data is used to enhance our website and provide an improved online experience for you. Cookies are data pieces that websites send to a computer's hard drive for storage purposes. The majority of web browsers are configured to accept tracking technologies such as cookies. If you prefer not to receive any cookies, you can adjust your browser settings to reject them.
Remarketing: Our website utilizes a range of software platforms and analytics programs, including Google AdWords, Google Analytics, and the Google Display Network, to display advertisements to you on other websites following your visit to our website. This strategy is referred to as remarketing and is a feature that Google and other digital providers make available to businesses. If you wish to opt-out of receiving such advertising from Google, you can control these settings by accessing the Google Ads Preferences Manager.
Additionally, we may acquire information from third-party sources, which may include credit reporting institutions, law enforcement agencies, and other governmental authorities.
What happens if we can’t collect your Personal Information?
If you do not supply the Personal Information outlined above, it is possible that we will not be able to offer the requested products or services to you or the company you represent, as applicable. This may result in either a lower standard of service or, in some cases, an inability to provide such products or services entirely. Additionally, we may be unable to provide you with relevant information regarding our products and services.
For what purposes do we collect, hold, use and disclose your Personal Information?
Your Personal Information will not be shared, sold, rented, or disclosed unless specified in this Privacy Policy.
The retention of Personal Information is for the duration needed for the purpose of collection, and in certain circumstances, for extended periods as required by law or regulation, and for the protection of our legal rights.
Springvale Home Furniture may utilize, gather, and retain your information in order to deliver our products and services to you, gain a deeper understanding of your requirements, and offer improved services to you:
Customer service, including to:
- complete transactions in store or online;
- deliver products and services;
- handle questions, comments, or customer service problems promptly using email, social media, phone, or postal mail. (Please note that we may maintain records of your correspondence with our customer service agents).
Marketing, including to:
- keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. (You are able to “opt-out” from this activity at any time);
- facilitate your entry and participation in a competition or trade promotion or attendance of an event;
- evaluate the effectiveness of our online advertising; and
- evaluate our website’s performance and to improve the content we display to you.
Business operations, including to:
- provide our products and/or services to other businesses;
- analyse our business, including for planning, marketing, research, recruiting and training purposes;
- enhance your customer experience in store and online (where applicable) and help us complete your transactions faster;
- administer our business, analyse trends, administer our website, track users’ movements, and gather broad demographic information;
- consider you for a job, or other relationship, with us; and
- ensure the health and safety of our store, staff and customers, which may involve us collecting your health related information.
Springvale Home Furniture may also use, collect and hold your information:
- when preventing fraud and other criminal activities;
- when recruiting staff and engaging with contractors; and
- for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
Disclosure of Personal Information
We may disclose your Personal Information to:
- Clients: third party entities that engage us to provide our products and/or services on their behalf, but only where you have interacted with those third parties .
- Service providers: including, without limitation, technology service providers for services such as application and systems, cloud computing facilities, development and technical support, processing, storing, hosting, research and data analysis, payment protection providers, mailing houses, couriers, payment processors, delivery contractors, mobile application providers, data entry service providers, network administrators, debt collectors, third party product repairers, and professional advisors such as accountants, insurance brokers, insurers, solicitors, business advisors and consultants
- Partners: including, without limitation, our third party marketing agencies, membership program partners, Facebook, Twitter, Google, organisations we partner with for promotions or for distribution, and other organisations we think you would like to receive further information from.
- Law enforcement: to any person, regulatory body or government agency in order to comply with any law.
- Purchasers of our business: if we sell some or all of our business to a third party, we will disclose all of your information to the new owner(s) in the process of undertaking that transaction or transactions.
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you if you would reasonably expect us to do so in light of how we collected your Personal Information. These communications may be sent in various forms, including mail, SMS, social media and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
With your consent, we may provide your Personal Information to organisations that we partner with from whom we think you would like to receive further information. We may also provide you with direct marketing communications from organisations that we partner with from whom we think you would like to receive further information.
Opting Out
At Springvale Home Furniture we only want to communicate with you if you want to hear from us. You may choose to restrict or opt out of the collection, storage, use or disclosure of your information in the following ways:
- If you have previously agreed to us using your information for direct marketing purposes, you may change your mind at any time by:
- writing to Springvale Home Furniture Pty Limited; 16 Ebony Close, Springvale 3171
- phoning 0452 438 595 (during normal business hours); or
- e-mailing us at info@shfurniture.com.au.
- We mainly communicate with you through email. If you wish to unsubscribe to email direct marketing communications, you can locate and click on the unsubscribe link in each of the promotional emails and we will opt you out from the email mailing listing without any cost.
Access and correction
You may request access to any Personal Information we hold about you at any time by contacting us (see details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may ask you to pay our reasonable costs to give you access to your Personal Information.
There may be instances where we cannot grant you access to the Personal Information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the Personal Information stating you disagree with it.
Third-party web sites
Links to third party web sites on www.shfurniture.com.au are provided solely as a convenience to you. If you use these links, you will leave Springvale Home Furniture’s website. Springvale Home Furniture is not responsible for any of these sites, their content or their usage of your Personal Information. You should satisfy yourself of the third party’s privacy policy when you use their website.
Security
Springvale Home Furniture uses industry standard security measures to safeguard and protection your information. This includes taking reasonable steps to ensure your Personal Information is protected from loss, misuse, unauthorised modification or disclosure. Some of the steps we take to protect your information include:
- utilising security restrictions on access to our systems such as passwords, firewalls and anti- virus software;
- external and internal store security.
Complaints or questions
If you have any questions about this Policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the contact link on our website or contact us using the details set out below.
Contact details:
- Springvale Home Furniture Pty Limited
- Email: info@shfurniture.com.au
All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response generally provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and advise you of this.
For information about privacy generally, you may visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Express consent to collection, storage, use and disclosure
By agreeing to accept the terms of this Privacy Policy, or by providing your Personal Information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your Personal Information for each of the purposes and to all of the parties outlined in this Privacy Policy.
Updated July 2024